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Have More Questions?

Feel free to give us a call or reach out to us through email at

General Questions

How can I contact RAE directly for any questions?

Please reach out to (866) 942-4262 or email us at

How do I order RAE products?

All RAE products are available to order directly online through our trusted distributor at

How can I get a product sample?

Sample products are available to request through our online form available at

Request Samples
Can I private label RAE products with my brand?

Yes. To get started, please check out for all the details.

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Have More Questions?

Feel free to give us a call or reach out to us through email at

Quality Control & Safety

How is quality control conducted?

Our manufacturing facility is compliant with a wide array of manufacturing standards and is also fully automated with high-precision equipment to minimize human error. We conduct rigorous research and have developed an arsenal of stringent tests to ensure that products meet our high standards prior to production. From sourcing materials to production, we ensure that every step of the process meets our quality control standards.

Where can I find certifications and documentation regarding RAE products?

All certifications regarding RAE products as well as manufacturing are available at

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How does RAE Vapes manage safety in its devices and products?

At our company, safety is always our top priority. We use only the highest quality materials that are compliant with FDA rules and regulations. We also maintain strict quality control throughout the manufacturing process to ensure that our products meet the highest standards of safety. In addition, we manufacture our own ceramic to ensure consistency, quality, and safety. With all of these measures in place, we can be confident that our products are safe for our customers.

Does RAE Vapes test for heavy metals?

Yes. We work closely with third-party labs and conduct an array of strict tests to ensure the safety for all of our products. We have a variety of certifications to verify that our products are free of heavy metals. We also have a team of engineers who are constantly testing our products to make sure they meet our high standards. We believe that safety is paramount and we will continue to work hard to ensure that our products are safe for use and compliant with regulations.

What materials are used to produce RAE products?

We take great pride in the materials we use to manufacture our products because we know that they are the foundation of our products and play a key role in quality. That is why we make our ceramic in-house - to ensure that it meets our high standards for consistency and quality. We use stainless steel 316L in our products to prevent the leaching of heavy metals, and we only source Grade A ores for our power supplies and batteries. By ensuring that the materials we use are of the highest quality, we can create products that our customers can rely on.

Have More Questions?

Feel free to give us a call or reach out to us through email at

Products Questions

Can RAE cartridges be filled with tobacco, eJuice, or eLiquid?

No, our products are not meant to be filled with tobacco-derived products.

What if I have issues with RAE products?

If you have any issues with our products, please do not hesitate to let us know by contacting us at Your feedback is very important to us, and we take it very seriously. We continually strive to improve our products and offer the best possible experience for our customers.

Are RAE products compatible with other brands?

All cartridges and batteries feature a 510 threaded connection for universal compatibility. Although our products are constructed to be universally compatible, RAE products are designed to be most performant and ensure compatibility with other RAE products and not other brands.

Where Can I Find Product Specifications?

All specifications, dimensions, and details regarding products are available at

How Do I Do X with Y Product?

Our team would be more than happy to assist you with tasks such as filling, capping, and charging. We understand that product manuals can sometimes be confusing, and we are here to help clear up any confusion you may have. We want you to be able to use our products to their full potential, and we will do whatever it takes to help you achieve that goal. So please, do not hesitate to contact us if you need any assistance whatsoever. We would be more than happy to help.

See What We Have to Offer

We're Here For You.

Technical Support

We aim to be your full-service partner from in-house performance comparison testing to customizing and designing your brand for end-users.

Intelligent Supply Chain

From being produced in our fully automated manufacturing facility to our domestic inventory, our products are always ready to be deployed into your arsenal.

Certified & Tested

Want to ensure that all your products are compliant with regulations and safe for your customers? We got you covered. Just head over to our certification page for more details.

Let’s Collaborate

Got a project?
Let’s talk.

We are the leading company in vaporizer branding and product development. We help our clients create unique and innovative products that stand out from the competition.